SITECORE FOR TRANSPORTATION AND LOGISTICS
Go the extra mile—deliver beyond expectations
Enhance customer satisfaction, increase loyalty, and improve efficiency, with technology designed to deliver exceptional digital experiences.
POWERING LEADING TRANSPORTATION AND LOGISTICS COMPANIES
The time to innovate is now
In a dynamic market, innovation is crucial to success and customer satisfaction. With the right technology solution, your company can streamline processes and deliver the types of customer experiences that build trust and loyalty.
By taking a proactive approach to innovation, transportation and logistics companies not only ensure competitiveness and relevance, but also the adaptability needed to meet changing customer needs.
Lead with technology to deliver better experiences
Change brand perceptions
With 10% of global cargo on its books, DP World trusts Sitecore to deliver the right digital experiences to the right people at the right time and successfully change its brand perception from product seller to solution provider.
Remove friction
Thanks to Sitecore, Swiss Post customers now have fast, frictionless access to the products and services they want via a site that combines human-centered design with machine learning to improve the customer experience.
Transform customer journeys
Powered by Sitecore, Österreichische Post is transforming customer journeys, delivering standout digital experiences, and simplifying content management.
Deliver value across your teams
FOR MARKETING TEAMS
Handle customers with care
Keep your customers informed and updated in real-time with personalized digital experiences that build trust and drive loyalty.
FOR OPERATIONS TEAMS
Streamline workflows
Simplify operational processes while reducing costs and increasing efficiency.
FOR TECHNOLOGY TEAMS
Scale with ease
Support business goals with agility, building and launching customer-centric solutions without delay.
Driving valuable results for our clients
1800
personalized airport signs for United Airlines.
75%
increase in traffic for APM Terminals.
2.2 M
additional visitors for Greater Toronto Airports Authority (GTAA).
89%
more site views for Swiss Post.
Frequently asked questions
Digital transformation initiatives can benefit the transportation and logistics sector by streamlining operations, reducing operational costs, improving data management, and enhancing customer experiences. Digital transformation also enables the introduction of digital technologies and robotics, automation of repetitive tasks, artificial intelligence-powered advancements, and other cost-effective, customer-centric innovations that drive up profitability.
To keep up with frictionless ecommerce experiences and modern customer expectations, companies within the logistics industry are under pressure to deliver seamless, connected customer experiences to ensure competitiveness. However, digitization and experience optimization within the transportation and logistics industry faces challenges including legacy systems and other inefficiencies, resistance to change, cybersecurity concerns, and the need for skilled talent to manage new technologies and digital solutions.
When logistics operations companies and transportation providers embark on a digital transformation journey, change management strategy is a roadmap essential, ensuring smooth adoption of new technologies, minimizing disruptions, and maximizing operational efficiency throughout the entire ecosystem.
Logistics companies are increasingly turning to technology to streamline workflows, reduce costs, improve productivity, enable scalability, and ensure customer satisfaction. Tools that enhance business processes and support route planning, sustainability, real-time visibility, and fleet management are seeing above-average adoption and investment rates.
Logistics providers can invest in training programs, workshops, and certifications to upskill their workforce. Additionally, encouraging a culture of continuous learning and providing user-friendly tools will contribute to workforce proficiency.
Predictive analytics uses historical data, statistical algorithms, and machine learning techniques to forecast future outcomes. For transportation and logistics companies, valuable insights gleaned from predictive analytics can be used to influence decision-making for key areas such as warehouse management. By analyzing data related to past shipments, inventory levels, and demand patterns, companies can improve operational efficiency. Specifically, data-driven insights and actionable intelligence enable logistics businesses to make informed decisions about inventory management, staffing, and resource allocation. With demand forecasting, companies can also predict and better prepare for demand fluctuations and allocate resources accordingly.
Digital tools track shipments in real-time, enable route optimization, supply chain visibility, and enhance communication, resulting in better customer satisfaction.
By embracing digital technologies, transportation and logistics service providers can explore innovative business models and expand their offerings to deliver a competitive advantage. Examples include last-mile delivery services, subscription-based models and investment in Internet of Things (IoT).