SITECORE FOR TRAVEL AND HOSPITALITY
Incredible travel and hospitality experiences start with incredible digital experiences
With the right technology on board, travel and hospitality companies can deliver best-in-class customer experiences at every point of the customer journey.
POWERING LEADING HOSPITALITY BRANDS
Create memorable experiences that drive customer loyalty
Today’s consumers demand more from hospitality brands than ever before – from airlines to cruise lines and hotels, the guest experience is now of paramount importance.
By leveraging technology that streamlines revenue management, optimizes initiatives, and creates impactful, connected experiences across multiple channels, hospitality companies can deliver exceptional customer experiences.
Achieve a competitive edge with innovative solutions
Scale globally
Michelin Experiences is reducing time to market for restaurant images from days to minutes with Sitecore Content Hub. With more effective image and translation management, Michelin now has the scalability it needs to support global growth as it expands its esteemed restaurant reviews into new countries.
Transform performance
Scenic is streamlining content management and optimizing content delivery across its three ocean, river, and land tour brands in six markets and multiple languages. Improvements to the web infrastructure and data handling have resulted in better web performance with 1,200% faster page load speeds. The composable Sitecore platform speeds content creation by 40% and has driven site visits up by 42%.
Deliver useful, relevant experiences
Using a Sitecore-based composable stack, United Airlines has transformed its digital signage solution, delivering personalized self-service information to up to 36 million travelers a year. Seamless integration with associated applications like booking and flight systems means real-time information is displayed on digital signs throughout airports. Travelers get the right content at the right time, simplifying and expediting the check-in, customs, and security processes.
Deliver value across your teams
FOR MARKETING TEAMS
Drive engagement with first-class experiences
Create and deliver standout online and offline travel experiences that drive engagement and customer loyalty.
FOR OPERATIONS TEAMS
Streamline existing processes
Transform productivity and efficiency with solutions that set you up for success.
FOR TECHNOLOGY TEAMS
The power to build with agility
Rapidly adapt to challenges, integrate seamlessly with applications, and respond with the most effective solutions possible.
Driving valuable results for our clients
52.5%
increase in new site visits for Destination Gold Coast.
50%
faster go-to-market timelines for Miral.
49%
increase in returning visitors for Mandarin Oriental.
23%
improvement in Google Lighthouse scores for Kerzner.
Frequently asked questions
Technology plays an important role in enhancing convenience, personalization, sustainability, and security for leisure travel customers, the tourism industry, and travel and hospitality companies. From Canada to Australia to Singapore and the Middle East, technology has streamlined communication and improved staff service and check-in convenience.
Digital transformation is the introduction of technologies such as cloud, mobile experience, artificial intelligence (AI) and machine learning (ML) into each level of a business. For the travel and hospitality sector, this may involve digital concierge services, sustainability efforts, and data-driven efforts to optimize pricing and the customer journey.
Travel and hospitality is a 1:1 market, and AI can be used to create the kind of immediate, personalized experience that the customer expects and that is crucial for customer retention. This will first be used in room allocation, hotel management initiatives, and to schedule crews for airlines, before expanding out to destination discovery and loyalty programs.
Online travel agencies, customized offerings for all budgets, social media automation, and virtual travel agent assistants are all helping boost customer experience.
Sometimes called smart hospitality, digital hospitality is an approach to customer experience that uses AI and automation tools to handle invoicing, manage costs, evaluate sustainability efforts, and schedule staff.