Sitecore Experience Awards

Österreichische Post

SEA category: Most impactful human connections

Customers and staff have praised the new Österreichische Post for simplifying customer journeys, presenting information quickly and improving content management.

Products

XP

XM

Tech Stack

Connectors

About

Osterreichische Post

Logistics

Challenges

  • Replace a clunky platform that had disconnected technical components
  • Repair a broken content management system
  • Upgrade both site design and infrastructure
  • Deliver a seamless end-to-end customer experience across all devices, powered by marketing data
  • Make it easier and faster to create content

Solutions

Results

  • Gained a 360-degree view of customers
  • Delivered new and individualized experiences to customers
  • Made it much easier to find relevant content with an improved user interface
  • Reduced labor-intensiveform filling
  • Cut time and technical skills required to manage and create content, from three hours to just five minutes
  • Used marketing data (e.g. audience insights,traffic volumes, campaign KPIs) to drive further improvements
  • Received outstanding survey feedback from customers and employees for livelier and faster user journeys
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WHAT THEY SAID
We reduced efforts from over three hours to ten minutes.

Österreichische Post employee