Sitecore Experience Awards

EPA Victoria

SEA category: Most impactful human connections in a changing world
Project brief

After the Environment Protection Authority Victoria (EPA) delivered a digital transformation, the 2020 bushfire crisis hit Australia. It enabled EPA to act fast and become a beacon of trust.

Products

XP

XM

About

EPA Victoria

Government

CHALLENGE

Improve the aging website which is the primary communication channel

  • Respond to public inquiry for digital/web improvement
  • Support vision to become a modern, world-class proactive regulator
  • Rebuild digital presence with a new vision, strategy, legislation and overhauled services, systems, processes
  • Deliver new guidance, advice and tools, support 1000s of citizens needing to comply with new laws
  • Make the science-based, error-prone EPA Airwatch site more accessible to the public
  • React swiftly to bushfire disaster and hazardous air quality
SOLUTION

Solutions used

OUTCOME

Gave citizens a modern, responsive website with real-time environment data and information

  • Implemented a new, responsive website with a new insights-driven air quality solution, EPA AirWatch
  • Delivered critical data for bushfire crisis, quickly despite visits per minute skyrocketing, from 97 to 5K
  • Received overwhelmingly positive feedback and became a beacon of trust
See the project
Had this incident [2020 bushfire crisis] occurred with our old website, we would not have been able to scale up the site to cope with the traffic, and the website would likely have remained completely off-line all day.

Chris Moon

CIO

EPA Victoria

Deloitte Digital

Deloitte Digital

Deloitte Digital helps create new growth by elevating the human experience—with connected ideas, tec