CHALLENGE
Outdated legacy intranet system
- Legacy intranet system was outdated and based on unsupported technology
- Current intranet was at risk of total system failure
- Finding information, navigation, and ongoing maintenance were turning users off and deterring use
- Dysfunctional search and information security risks were additional red flags for an immediate update
SOLUTION
Solutions used
- Sitecore® Experience Platform™ (XP 8.1)
- Integrations
- Sharepoint 2010
- Geo IP
- Core Motives CRM-integration
OUTCOME
Functional, fresh, and ready for more
With the help of web design agency, BlueArc, Canon sought out to improve overall usability, accuracy of content and system stability. They wanted a solution that was designed to bring back the intranet’s core functionality, with a design that was fit for purpose, fixed the outstanding issues (search and security), and improved usability and effectiveness.
Canon achieved all the goals that they outlined and the upgrade brought employees back onto the intranet and provided them with a powerful tool for locating and discovering information easily. Next steps for the Canon Intranet is to make it mobile. With the sales team and technicians out on the road, this next phase is becoming increasingly important.
- The information architecture and presentation of content was improved
- Stability and efficiency increased tenfold with the switch to current and supported technology
- The upgrade brought employees back onto the intranet. It provided an engaging forum to bring Canon’s brand to life and served as a powerful tool to locate and discover information easily